Privacy Policy

This Privacy Policy explains how The Spike Factor collects, uses, stores, and protects your information when you use our website and assessment services.

1. Information We Collect

We collect information you provide directly, such as your name, email address, age, parent or guardian contact information, and assessment responses. We also collect technical information like your browser type, IP address, and device information to ensure the service runs securely and reliably.

2. How We Use Your Information

We use your information to:

• Create and manage your account
• Deliver your personalized assessment report
• Process payments and refunds
• Communicate important updates about your account or service
• Improve the accuracy and usefulness of our assessments
• Maintain the security and performance of our platform

3. Sharing Your Information

We do not sell your personal information. We share data only with trusted service providers who help us operate the platform, such as payment processors, email delivery services, and hosting providers. These providers are contractually bound to protect your data and use it only for the services we request.

4. Minors

The Spike Factor is designed for high school students. If you are under 18, we require verifiable consent from a parent or guardian before collecting personal information. Parents and guardians may request access to their minor's summary results and can contact us to review or delete the minor's account.

5. Data Retention

We retain your account and assessment data for as long as your account is active or as needed to provide you with the service. If you request account deletion, we will remove your personal information within a reasonable timeframe, except where retention is required by law or for legitimate business purposes such as fraud prevention.

6. Security

We use industry-standard measures to protect your data, including encryption in transit and at rest, access controls, and regular security reviews. No online service can guarantee absolute security, but we take your privacy seriously and continuously work to safeguard your information.

7. Your Rights

Depending on your location, you may have the right to access, correct, delete, or export your personal information. You may also request that we restrict or stop certain processing. To exercise these rights, contact us at the email below.

8. Cookies and Tracking

We use minimal cookies and analytics tools to understand how visitors use our website and to improve the experience. You can adjust your browser settings to refuse cookies, though some features may not work as intended.

9. Changes to This Policy

We may update this Privacy Policy from time to time. We will post the updated policy on this page with a revised date. Significant changes will be communicated through your account email or a prominent notice on the site.

10. Contact Us

If you have questions or concerns about this Privacy Policy or your data, please contact us at support@thespikefactor.com.