Terms of Service

These Terms of Service govern your access to and use of The Spike Factor website and assessment services. Please read them carefully before purchasing or using our services.

1. Acceptance of Terms

By accessing or using The Spike Factor, you agree to be bound by these Terms of Service and our Privacy Policy. If you are under 18, you must have permission from a parent or guardian to use the service.

2. Description of Service

The Spike Factor provides online psychometric assessments and personalized reports for high school students and their families. Our assessments are designed to provide insight, not professional counseling, medical, or educational advice.

3. Purchases and Payment

All purchases are processed securely through our payment provider. The bundle price is $49 for lifetime access to the three assessments and your report. Prices are subject to change, but any price changes will not affect purchases already completed.

4. Refunds

We offer a 7-day money-back guarantee. If you are not satisfied, contact us within 7 days of purchase for a full refund. Refunds are processed to the original payment method and may take several business days to appear.

5. Accounts

You are responsible for maintaining the confidentiality of your account credentials and for all activity that occurs under your account. You must provide accurate information and promptly update any changes.

6. Privacy

Your use of The Spike Factor is also governed by our Privacy Policy. We handle your data responsibly and do not sell personal information to third parties.

7. Intellectual Property

All content, branding, assessments, reports, and software on The Spike Factor are owned by us or licensed to us. You may not copy, reproduce, distribute, or create derivative works without our written permission. Your personalized report is for your personal, non-commercial use only.

8. Acceptable Use

You agree not to use The Spike Factor for any unlawful purpose, to interfere with its operation, to attempt to access restricted areas, or to share account access with others. We reserve the right to suspend accounts for violations.

9. Disclaimer

The Spike Factor assessments and reports are provided for informational and self-discovery purposes. They are not a substitute for professional career counseling, psychological evaluation, or educational planning. Results should be considered alongside other factors and trusted advisors.

10. Limitation of Liability

To the fullest extent permitted by law, The Spike Factor and its team shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising from your use of or inability to use the service.

11. Changes to Terms

We may update these Terms from time to time. Continued use of the service after changes are posted constitutes your acceptance of the revised terms.

12. Contact

If you have questions about these Terms, please contact us at support@thespikefactor.com.